Frequently asked questions
Practical answers about booking, payment, cancellation and preparing for a St Petersburg tour.
Booking
What information should I provide with an enquiry?
Tell us your preferred date, group size, interests and any mobility, dietary or other practical requirements. We will ask only for additional details needed for the services you choose.
When is my booking confirmed?
Your booking is confirmed when we send a written confirmation stating the agreed services, price, payment method and any applicable deadlines or non-refundable arrangements.
Do I need a visa to visit Russia?
Entry requirements depend on your nationality and circumstances and can change. Check the current rules with the relevant Russian consulate or official authority before travelling. We do not provide immigration advice.
Payment and cancellation
How can I pay?
Depending on the booking, we may confirm a Stripe Payment Link for a foreign-issued Visa or Mastercard, cash in roubles, or bank transfer against an invoice for eligible group and agency bookings. Do not pay until we confirm the method, amount and currency.
What happens if I cancel?
You may cancel at any time. If you cancel at least 24 hours before the scheduled start, we refund the full amount unless we have already incurred non-refundable costs. For a later cancellation, we refund the amount paid less documented costs actually incurred for your booking.
How do I request a cancellation or refund?
Email info@st-petersburg-tours.ru with your booking reference and the payer's name. Refund claims subject to Article 31 of Russian Law No. 2300-1 are considered within ten days. Approved refunds normally return through the original method where technically possible; provider processing times may follow.
Offers
Is there a discount for booking several tours?
Yes. The first tour is full price, and the second and every subsequent tour in the same booking receives 5% off. The offer does not stack with other discounts, and your confirmation identifies eligible tours.
Your tour
Can an itinerary or meeting time change?
Opening hours, ticket availability, traffic and weather can require adjustments. Your confirmation gives the meeting details, and we contact you if a material confirmed arrangement changes.
Can you accommodate accessibility or dietary needs?
Tell us before booking. Access varies by venue and vehicle, so we will check the relevant arrangements and explain suitable options rather than assume that every itinerary is accessible.
Contact
How quickly will you reply?
We reply within one working day. You can use the contact form, email info@st-petersburg-tours.ru, or call or message us on WhatsApp at +7 (911) 953-84-02.